A support form that reaches someone fast.
Before a help desk is worth its price, a support form and a shared inbox will do. PortForm stores each request, sets Reply-To so you can answer directly, and can ping your team the moment one arrives.
Your form
Plain HTML on your site
PortForm
Stored · spam filtered · emailed
Your inbox
Every submission, with Reply-To set
Dashboard
Searchable, exportable to CSV
Integrations
Slack, Sheets, CRM, webhooks
The problem
A help desk platform is a lot of overhead for a small team. But a bare mailto: link gets scraped and spammed, and gives you no record of what came in.
How PortForm solves it
A support form posts to PortForm. Add a priority or category field to triage, let Reply-To point back at the customer so replies just work, and route each request to a shared inbox or a Slack channel so nothing waits unseen.
A form you can copy
Point this at PortForm and it works.
Replace YOUR_ACCESS_KEY with the access key from your dashboard. Create one free. The endpoint and the honeypot are already wired in.
What you get
The features this use case leans on.
Reply from your inbox
Reply-To is the customer’s email, so answering the notification answers them.
Triage fields
A priority or category select is just a field — stored and forwarded so you can sort at a glance.
Alert the team
ProPost each request to a Slack or Discord channel so it’s picked up, not missed.
A record of everything
Every request is stored and searchable — no request lost to a full inbox.
Route it onward
Integrations that fit this use case.
Integrations are a Pro feature. On any plan, every submission still reaches your inbox and dashboard. See plans.
Why PortForm
Why it fits customer support.
- A support channel without a help-desk subscription.
- Reply straight from your inbox — Reply-To is set.
- Requests land in Slack so they’re never missed.
Other use cases
- Waitlist formsCollect early signups before you have a product.
- Contact formsThe classic name / email / message, delivered to your inbox.
- Newsletter signupCapture subscribers straight into your inbox or a sheet.
- Lead captureRoute new leads to your inbox, Slack, or CRM.
- Feedback formsLet customers tell you what to fix, straight to your inbox.
- Survey formsMulti-question responses collected as one submission.
- Job application formsCollect applications and résumés in one submission.
- Event registrationRSVPs and sign-ups collected straight to your inbox.
- Demo requestsQualify and route demo requests to sales.